Setting Expectations

Oh… hi there! We’re Malik, Inc. – a people-first consulting firm that helps businesses simplify their processes, improve customer experience, and make software feel human.

Malik, Inc. - Who we are and how we engage with our customers

Who We Serve

We partner with organizations – typically 15 or more employees – that are juggling too many systems and losing productivity to context-switching. If your team toggles between 4-5+ different platforms just to get through the day, and you’re spending more on fragmented SaaS tools than you’d like to admit, you’re exactly who we’re built to help.

We work with people-first companies that value operational efficiency without sacrificing their culture. Whether you’re in manufacturing, professional services, distribution, or something entirely different—what matters isn’t your industry. It’s your commitment to treating people well and your readiness to simplify the chaos.

The Platforms We Use

We don’t just implement software – we solve operational problems. These are some of the platforms that we use to create transformational outcomes.

Formstack

Streamline data across platforms, build robust forms, generate documents, and expedite e-signatures – no code required.

Intellistack

Leverage data from any system to strategically curate enriched experiences safely and securely.

Sage 100 REST API

Modernize workflows with Sage 100 with a reliable, secure API that unlocks integration capabilities with web-based solutions.

Creatio (CRM)

Empower your customer-facing teams, streamline operations, personalize outreach, and reduce repetitive busywork.

Creatio for Sage 100

Seamlessly sync your CRM and Sage 100 data for near real-time insights and elevated customer experiences.

What Drives Us

Our six core values are the heartbeat of everything we do. They guide how we show up, how we solve problems, and how we partner with you to create outcomes that matter.

Empathy

We connect at a human level, reducing burdens and delivering solutions that truly resonate.

Curiosity

We explore fresh possibilities to design streamlined solutions that reduce the administrative burden.

Integrity

We honor every commitment ethically, building trust and creating tangible value with no compromise.

Creativity

We craft imaginative strategies that elevate productivity and drive continuous innovation.

Partnership

We align closely with clients and allies, co-creating solutions that amplify results for all.

Impact

We deliver transformative outcomes, boosting operational efficiency and fostering lasting growth.

What People Say About Us

Larissa Krafft, VP of Operational Excellence

"Basil was able to take our [CRM] software and customize it to the specific needs of our sales team. He has a talent for setting up CRM to streamline a sales process and eliminate redundancies in sales reporting. Basil has provided our team with better way to track communications with customers and follow up with them, which has improved the overall level of service we provide to our customers."

Zak Pines, VP Partnerships

"Basil is a highly trusted, CRM and no-code / low-code expert. My collaboration with Basil began a couple years ago (2023) and he quickly saw opportunities for developing integrations and products together, and setting the bar for how Formstack is implemented to help customers. Basil blends thought leadership with a tremendous ability to make things happen, making him an ideal partner or services provider. If you are looking for someone to help you drive a significantly improved customer experience and/or to create process efficiencies and time savings for your business, I highly recommend Basil."

Mike King, VP of IT

"Basil is an excellent partner and advocate. We have worked closely on a large CRM project in which he has always put my interests first as his customer. I trust Basil to give me the best advice, represent me honestly, and to put my interests first when negotiating on my behalf. Basil understands the value of building a partnership, rather than just being a vendor."

John Midtbo, former Director of Partner Channels and Alliances, Americas

"I had the pleasure of collaborating with Basil during my time leading channels at Creatio. He consistently impressed me with his professionalism, thoughtful communication, and unusual combination of business and technical skills.

Basil delivered exceptional experiences for our joint customers. His deep understanding of our platform and genuine commitment to customer success was evident in every interaction. His technical expertise and strong business acumen made him a valuable asset to our entire ecosystem. He was a sought-after resource for customers, internal teams, and even other partners."

Chad Gardner, CFO

"Basil is a thoughtful, thorough, and intentional leader, with strong skills in both technical and functional CRM advisement. Basil's understanding of business operations, resource alignment, empowerment, and execution, have made him an incredible contributor to the CRM practice. Displaying a rare combination of high EQ, subject matter expertise, vision, and leadership, Basil shows up consistently instilling confidence along with being extremely genuine and personable. A driven leader who focuses on doing the right thing every time, Basil builds teams around him to drive success while delighting clients. Basil is a student of business, but even more, a student to life."